Aussie Best Care is committed to providing the best services possible. We take your feedback seriously. A representative from Aussie Best Care will be in touch in 24 hours.
Feedback may include:
- Compliments: These are things that you think we’re doing well or may be recognition of a person you work with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
- Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
- Complaints: We want to know when you’re not happy about an experience you’ve had with Aussie Best Care. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within 24 hours.
How can I provide feedback to Aussie Best Care?
In person
- Speak to your support worker
- Call the Customer Relations Team 03 8563 9617
By phone
- Call the Customer Relations Team: 03 8563 9617
- Call us via the National Relay Service: 133 677
- Call us via Translating and Interpreting Service (TIS): 13 14 50
Email
Other agencies that can help if you have a complaint
If you are not happy with our response you can escalate your complaint to an external agency.
- Disability Advocacy for assistance – Office of the Public Advocate you can phone 1300 309 337 or visit their website https://www.publicadvocate.vic.gov.au
- Disability Services Commissioner (DSC): The DSC is an independent body that can assist in resolving complaints about Victorian disability service providers. You can visit their website or phone 1800 677 342
- NDIS Quality and Safeguards Commission. The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of nDIS supports and services. It will oversee the quality of services provided by Victorian organisations from 1 July 2019. You can visit their website https://www.ndiscommission.gov.au or phone 1800 035 544.
